For cafes, retail shops, clinics and salons who are tired of paper stamp cards and tools that don’t talk to each other. Pixalink is the only Malaysian loyalty program where the CRM is part of the product, not a separate subscription — and every reward, point and reminder flows through WhatsApp, where your customers actually read messages.
Web-based Mini Program (Customer Portal) – No App, No Download Needed
Walk into most Malaysian SMEs and you'll see the same broken setup: a paper stamp card behind the counter, a customer database in someone's WhatsApp contacts, a separate Excel sheet of birthdays, and a CRM the owner bought last year and never logged into.
It sits in a drawer at home. The next time they're hungry, GrabFood is one tap away — and your competitor is on it.
When the cashier asks for a phone number, nobody knows what to do with it after the sale. The data goes nowhere.
A loyalty app, a CRM, a WhatsApp blasting tool — and none of them know about each other. Every promotion is a manual export-import-blast headache.
the average Malaysian F&B business loses 30–40% of first-time customers within 60 days, not because the food was bad, but because nothing reminded them to come back.
We are offering Loyalty Program to All SMEs that keen to provide better services for their customers. To empower all SME in Malaysia have the best ever customer engagement system even without spending money on expensive software.
Good thing is this is not an app, no download needed
All you need is to get your
We will handle the rest automatically
Most loyalty program software in Malaysia sells you the loyalty layer and quietly assumes you'll bring your own CRM and your own WhatsApp tool. Pixalink does the opposite.
Other vendors
Loyalty program
CRM
WhatsApp tool
One product
Loyalty
CRM
One database. One product. One bill.
Every voucher redemption, every point accrual, every WhatsApp reply automatically writes back to the customer's CRM record. That's the wedge. That's why we exist.
Our mini program automatically
Choose our loyalty program software for an unparalleled 360° view of your customers’ behavior, in-depth spending and frequency analysis, and the assurance of complete data ownership. Elevate your customer engagement while ensuring utmost data privacy.
Here's our solution for you, we automate all your process
Unlike other platforms, you have full authority over your client information. Enhance your connections and expand your database.
Anticipate your customers’ needs by having a comprehensive view of their purchase history, previous visits, credit recordings, and interactions.
Enhance the consistency of your sales by recognizing and interacting with your prime customer groups.
Boost your earnings and ensure customer return using automated marketing tools
You’re losing customers right now to competitors who remembered them better. Pixalink fixes that in one tool, for less than the cost of the three you’d otherwise stitch together.
A loyalty program is a structured way for a business to reward customers for repeat purchases. Customers earn points, vouchers or tier benefits each time they spend, which gives them a reason to come back instead of going to a competitor.
For Malaysian SMEs, a loyalty program typically replaces a paper stamp card with a digital system that tracks customer phone numbers, spending and rewards automatically — and ideally connects to a CRM and to WhatsApp so the data actually gets used. The mistake most owners make is buying a “loyalty app” that does only the rewards part, then realising they need three more tools to actually message customers.
Customer loyalty is when a customer chooses your business repeatedly even when alternatives exist. It is built through three things working together: a reason to come back (rewards), a reminder to come back (timely WhatsApp messages), and a relationship that remembers them (a CRM that knows their history).
A loyalty program is just the system that does all three at once. Without all three working together, you have a half-built loyalty motion: rewards no one remembers, reminders that feel spammy, or a CRM with no reason to log into.
No — and asking customers to download one is usually the reason loyalty programs fail in Malaysian SMEs. Most customers will not install an app for a single cafe or salon they visit occasionally. Pixalink solves this with a web-based mini program that opens in any browser from a WhatsApp link, so customers join in under 30 seconds with just their phone number. No App Store. No Play Store. No friction.
If you’ve previously tried a loyalty app and seen sign-up rates below 20%, this is almost certainly why.
A regular CRM (HubSpot, Zoho, Bigin) is built for B2B sales pipelines. It stores leads, tracks deals, manages a salesperson’s quota. It’s not designed for a cafe with 500 regulars or a clinic with monthly treatment cycles.
Pixalink is a CRM and a loyalty engine and a WhatsApp tool, designed specifically for brick-and-mortar SMEs. Every point earned, every voucher redeemed, every WhatsApp reply automatically updates the customer record. You don’t bolt loyalty onto a CRM — they’re the same product.
Loyalty program software in Malaysia ranges widely: free tiers (limited customers, basic points) at one end; enterprise contracts at RM 3,000+ per month at the other. Pixalink is built for SMEs and starts free, with paid plans well below enterprise pricing — see the pricing page for current rates.
The rough rule of thumb most of our cafe and salon clients use: the subscription pays for itself within 10–20 additional returning customers per month, which is what good win-back automation typically delivers.
CRM (Customer Relationship Management) ialah sistem yang menyimpan maklumat pelanggan — nombor telefon, sejarah pembelian, tarikh lawatan, dan keutamaan. Loyalty program pula ialah sistem yang memberi ganjaran kepada pelanggan supaya mereka kembali.
Kebanyakan vendor menjual kedua-duanya secara berasingan, jadi anda perlu bayar dua langganan dan menyelaras data secara manual. Pixalink menggabungkan kedua-duanya menjadi satu produk: setiap kali pelanggan dapat mata atau menggunakan voucher, profil CRM mereka dikemas kini secara automatik. Anda tidak perlu eksport-import data antara dua sistem yang berbeza.
Setup typically takes a single working day. The basic flow — phone number capture at cashier, points rules, welcome message, first voucher template — can be live within 30 minutes of signing up.
Branded customer portal styling and WhatsApp Business template approval (a Meta requirement) typically finish within 24 hours. You do not need a developer, an agency, or to retrain your cashier — the only new step at the counter is asking for a phone number.
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