WhatsApp Automation That Runs Your Customer Loyalty — On Autopilot
- Unlimited Campaigns
- WA Messages
- Auto Schedule
- Win-back Lost Customers
- Birthday Wishes
- Auto Follow-Up
Stop typing the same WhatsApp message a hundred times a day. Pixalink’s WhatsApp automation sends birthday wishes, points reminders, and “we miss you” messages to your customers automatically — using the loyalty data you already have. Built for Malaysian restaurants, retail stores, clinics, and service businesses.
Trusted by 180+ Malaysian brick-and-mortar businesses.
WHY REFERRAL PROGRAMS WORK
Cloud-based WhatsApp Blasting Software
(Directly use it on your browser online, not need to install anything)
Blast your Whatsapp messages to your customers with just a few clicks! Our cloud based whatsapp automation offers scheduling feature, campaign report and 100% delivery rate with your own phone number
- Broadcast To All Your Customers with a few clicks
- Send personalized messages to different groups of customers
- Schedule all marketing messages to be sent throughout the year
WHY WhatsApp Automation WORKs
What is WhatsApp Automation?
WhatsApp automation is software that sends personalised WhatsApp messages to your customers automatically — based on rules you set once. Instead of typing each message yourself, you tell the system when to send and what to send (for example: “send a birthday voucher on every customer’s birthday”), and the system handles delivery from then on.
personalised WhatsApp messages
Setup Once,
Auto Run
Forever
Automatic Schedule Messages
For a brick-and-mortar business in Malaysia, that means your customers receive timely, relevant messages — birthday greetings, points reminders, win-back offers — through the app they already check every day. And you stop being the bottleneck.
PAIN POINTS OF MERCHANTS
Why Manual WhatsApp Doesn't Scale When You're Running a Real Shop
You opened a café, a salon, a clinic, a retail store — not a marketing department. But somehow you’ve ended up doing both. Sound familiar?
You're texting customers one by one
Birthdays. Confirmations. “Are you free this Saturday?” Each message takes 30 seconds, and by the end of the week you’ve spent half a day in WhatsApp instead of running your business.
You forget the moments that matter
A regular’s birthday slipped past. A customer’s points are about to expire and nobody told her. The thank-you message after a big spend never went out. You meant to. You forgot. It happens to every owner.
Your loyalty points are gathering dust
Your customers earned points but never redeemed them — because nobody reminded them. The whole point of a loyalty programme is repeat visits, but without nudges, those points just sit there.
Customers ghost you and you don't know why
A regular who used to come twice a week hasn’t shown up in two months. By the time you notice, she’s loyal to someone else. There was a moment to win her back — and it passed.
No Setup Headaches
Automation Triggers Built In
Pixalink ships with the triggers brick-and-mortar businesses actually use. Toggle them on, customise the message, and they run forever.
Points-Earned Confirmations
Customers see their points update in real-time on WhatsApp, building trust in your loyalty programme.
Points-Expiry Reminders
“Your 250 points expire in 7 days” — sent automatically to drive return visits.
Visit
Milestones
5th visit, 10th visit, 50th visit — celebrate the relationship and reinforce loyalty.
Lapsed-Customer Win-Back
Hasn’t visited in 30, 60, or 90 days? A timely “we miss you” with a special offer brings them back.
Birthday & Anniversary Messages
Personalised greetings on the day, with optional vouchers or bonus points.
Tier-Upgrade Celebrations
When a customer levels up to Silver, Gold, or VIP — they hear about it instantly.
Post-Visit
Follow-Up
Thank-you messages, optional review requests, and the next “see you soon” nudge.
Connecting with Your Business Operation
Seamless integration with Reservation System, CRM, Loyalty Program, and Rewards. Launch your marketing with ease.
- Remind your customers for their reservations
- Send Promotional Material to Specific Groups of customers
- Connect to your customer database
- Let your customers know what can they redeem
WhatsApp Automation Features
Show customers you know them. Group your customers with different tagging and import all customer contacts from your phone.
WhatsApp Blasting & Broadcasting
Templated Campaign & Workflow
Send Reminders/Promotions
Personalized Messages & Tags
One-Click Import All Contacts
Benefits OF WhatsApp Automation
Why Malaysian Businesses Choose WhatsApp Automation
Setting up automation isn’t the goal — what it does for your business is. Here’s what owners actually see after switching to Pixalink.
Elevate Customer Engagement
Customers open WhatsApp 23+ times a day — far more than email. When your messages land where attention already lives, response rates jump. Pixalink turns one-off transactions into ongoing conversations: a birthday note here, a thank-you there, a “your reward is waiting” nudge when it matters. Engagement stops being a campaign and becomes a habit.
Scheduled Campaigns
Plan your year, not your week. Schedule Raya promos in March, Merdeka campaigns in August, year-end appreciation messages in December — all in one sitting. Pick the date, write the message once, and Pixalink handles delivery to the right customer segment at the right time. No more “oh no, I forgot to send the CNY blast.”
More Clicks & Leads
WhatsApp messages have open rates above 90% and click-through rates 5–10× higher than email. When you put your offers, links, and reservation buttons inside a channel customers actually read, more of them act. Pixalink tracks every click so you know which campaigns drive real bookings — not just impressions.
Effortless Messaging
What used to take a full afternoon — texting customers one at a time — now takes zero minutes. Pixalink runs in the background while you serve customers, prep stock, or close out the day. Set the rules once. The system does the rest. Forever.
Analytics Insights
Stop guessing what works. Pixalink shows you exactly which messages got opened, which vouchers got redeemed, which campaigns brought customers back, and which ones flopped. Refine your strategy with real numbers from your real customers — not gut feel.
Common Questions About WhatsApp Automation
These are the most common questions Malaysian business owners and marketers ask when evaluating a voucher management system.
WhatsApp automation is software that sends WhatsApp messages to your customers automatically based on rules you set once — like sending a birthday greeting, a points-expiry reminder, or a “we miss you” message after a customer hasn’t visited in 60 days with Pixalink’s WhatsApp Automation. You don’t type anything manually; the system fires the right message at the right moment.
You connect your customer database to WhatsApp through a CRM platform like Pixalink, set up loyalty and engagement rules (e.g. “send a 50-point bonus message on every birthday”), and the system handles delivery from then on. Customers receive personalised messages from your business number, no app downloads needed on their end.
Yes, when done with customer consent. Under Malaysia’s Personal Data Protection Act (PDPA), you must obtain consent before sending marketing messages. Pixalink captures consent at sign-up through the customer portal and stores it as part of your loyalty programme records, which keeps your business compliant.
WhatsApp blasting sends the same message to a large list at once — a one-to-many broadcast. WhatsApp automation sends different personalised messages to different customers based on their behaviour, loyalty status, or the date — without you doing it manually. Blasting is a megaphone; automation is a thousand individual conversations running on autopilot.
Restaurants and cafés use it to send birthday vouchers, remind customers when their points are about to expire, win back customers who haven’t visited in 30 or 60 days, and send tier-upgrade celebration messages. A typical café sees noticeable lift in repeat visits within the first 90 days of running these triggers.
Yes. Pixalink captures each customer’s birthday at loyalty sign-up and automatically sends a personalised WhatsApp greeting — with a bonus voucher, free item, or extra points if you choose — on the day. You set the message and the reward once; it runs every day forever.
No. Customers receive messages directly through their WhatsApp — the app they already use every day. They sign up to your loyalty programme through a [no-download web portal](→ /customer-portal/), and from then on, every interaction reaches them through familiar WhatsApp.
Pixalink offers WhatsApp automation as part of its monthly subscription, starting from a flat fee that includes unlimited messages on your own business number — no per-message charges. [See the pricing page](→ /pricing/) for current plans, or message us to map your business size to the right tier.
