Manage Customer Information
Customer Relationship Management (CRM)
Most Malaysian SMEs run two systems they never asked for: a CRM and a loyalty program. Pixalink is one. Every customer who joins your loyalty program becomes a CRM contact automatically — with tags, visit history, points, tier, and WhatsApp, all in one place.
PROBLEM
Most Malaysian SMEs are running two systems
Walk into any small Malaysian café, retail shop, or clinic and you’ll find the same picture. The owner has a phone packed with customer numbers — saved as “Auntie Lim ribbon shop” or “Encik Faizal Saturday regular”. There’s a loyalty program somewhere — a paper punch card, a stamp app, a notebook by the till. And there’s a spreadsheet, sometimes two, that no one has updated since the last Hari Raya.
None of these talk to each other. The phone contact knows the customer’s name. The punch card knows their visits. The spreadsheet knows their birthday. Nothing knows all three.
SOLUTION
What if your loyalty program WAS your CRM?
This is the simple idea Pixalink is built around: every customer who joins your loyalty program is, automatically, a CRM contact. Not synced. Not connected via integration. The same record.
A customer scans the QR on your counter, sends a WhatsApp message, or taps your onboarding link. Two questions later (name, phone), they’re in your loyalty program. At the same instant, a CRM record is created. Their first visit is logged. Their points balance starts. They get a tag based on where they joined from. And the next time they come back, the visit is added to their record. Automatically.
There’s nothing to integrate. Nothing to sync. The CRM is the loyalty program. The loyalty program is the CRM. One platform, one customer database, one source of truth.
Most Malaysian SMEs are running two systems they never asked for
Transform points into possibilities. Our rewards center provides a seamless interface where customers can browse and redeem their earned points for high-value vouchers.
Enterprise-Grade Voucher Management
Point-to-Reward Conversion
Let customers exchange loyalty points or credits for digital goods instantly.
- Redeem Earned Points for Vouchers
- Credits to Rewards
- Real-Time Processing
- Flexible Exchange Rates
Single-Use
Anti-Abuse System
15-min availability to avoid abuse of redemption
- No Duplication of Vouchers
- Unique Token Generation
- Fraud Pattern Detection
White-Label
Rewards Center
Maintain brand consistency with a fully customizable portal that looks and feels like your own app
- Full Theming & Brands Colors
- Custom URLs & Domains
- Modular Layouts
Curated Rewards Catalog
Organize your offerings by category, value, or popularity.
- Smart Categorization
- Visual-First Interface
- Trending Sections
- Dynamic Search & Filters
3rd-Party E-Voucher Integration
Broaden your horizons by plugging into a massive network of external digital gift cards and vouchers.
- API-Driven Inventory
- Instant Code Delivery
- Automated Tracking
Deep Redemption Analytics
Track every click and claim to understand exactly what motivates your audience
- Conversion Tracking
- User Behavior Insights
- Budget Forecasting
- Exportable Reports
Digital Coupon Wallet
The Heart Of Your Loyalty Program
- Centralized Storage
- Expiration Alerts
- One-Tap Usage
- Redemption History
Design
Customer Database
Tag Your Customers
Categorize your customers with our special tagging features.
Import Contact From WhatsApp
Malaysian SME loves to save their customers contact on their phone and forget to record it in CRM. Fraid-not! We solve your problem within a click.
Knowing Where Customers Are Coming From
Boost customer loyalty with every purchase using reward points that give them an irresistible reason to return, again and again.
Understanding Customers Purchase Behaviour
Reward points for sharing on Facebook, Google Reviews, and other popular platforms.
