Recipes 01–05
Welcome & Activation
Turn a new sign-up into a useful first, second and third visit.
Open the recipes
Academy
Learning paths by roleCustomer loyalty training: learn the workflows behind your loyalty program.
Build confidence with points, rewards and campaigns. Follow practical guides whether you manage the program, plan promotions or serve customers.
3 role-based paths
Free and self-paced
No enrolment
Learning path
3 of 3
Set up points and rewards
Path complete
Next: plan a customer broadcast
Quick answer
What is Pixalink Academy?
Pixalink Academy is free customer loyalty training for the people who run a Pixalink programme. It organises published Knowledge Base guides into short learning paths by role: owners set up points and rewards, marketers plan broadcasts, and counter staff learn to record points and redeem rewards.
Pixalink Sdn Bhd, Malaysia · Updated 8 November 2026
Pixalink Academy at a glance
Format
Curated reading paths of published guides
Paths
3, by role
Go further
Marketing Cookbook campaign recipes
Cost
Free; no enrolment or certificate
Choose your learning path
Three customer loyalty training paths, organised by role.
The Academy arranges published guides into a useful reading order. Tick each guide as you finish it.
For owners & managers
Set up points and rewards
Understand setup, awarding points and claiming rewards.
- 1Get started with Pixalink
Business details, outlet and first configuration.
- 2Record points for a customer
Identify the member and record a purchase.
- 3Create a reward
Point cost, validity, visibility and redemption conditions.
Before you start: write down your reward rules before configuring the offer.
For marketers
Plan a customer broadcast
Select a campaign, choose its audience and review the schedule.
- 1Send a broadcast campaign
From campaign selection to confirmation.
- 2Understand delivery timing
How messages leave the system in batches.
Good to know: delivery happens gradually, on purpose.
For cashiers & frontline staff
Get your counter team ready
Learn the three everyday tasks your team performs at the counter.
- 1Record points
Find the member and record a qualifying purchase.
- 2Correct a point entry
Adjust a balance with a recorded reason.
- 3Redeem a customer reward
Validate the voucher when it is used.
Tip: let new staff practise in a safe setup before serving real members.
Ticks only help you track progress on this page; nothing is saved or sent.
Go further: the Marketing Cookbook
Thirty loyalty campaign recipes to try next.
Pick one business goal, copy a recipe, run a small test and measure the real return.
Recipes 06–10
Moments That Matter
Use birthdays, anniversaries and seasonal moments without giving margin away.
Open the recipes
Recipes 11–15
Habit Builders
Give customers a visible next step until returning feels natural.
Open the recipes
Recipes 16–20
Urgency & Collections
Create honest reasons to act now, collect more and explore more.
Open the recipes
Recipes 21–25
Win Back & Recovery
Reconnect with quiet customers using a measured ladder, not endless discounts.
Open the recipes
Recipes 26–30
Referral & Membership
Reward genuine customer value and turn advocates into growth partners.
Open the recipes
Roll it out
How to run customer loyalty training for your team.
Owners, marketers and counter staff each start with the path that matches their job.
Each guide is short and task-based, with examples from Malaysian businesses.
Let new staff try recording points and redeeming vouchers before serving real members.
Send the path link to every person who runs the programme, then add a campaign recipe.
What is Pixalink Academy?
Pixalink Academy is free customer loyalty training organised by role. It arranges published Knowledge Base guides into short learning paths for owners, marketers and counter staff.
Are these formal courses?
No. They are curated reading orders of existing guides, with no enrolment, assessment or certificate.
Who should start where?
Owners and managers start with points and rewards, marketers with broadcasts, and cashiers with the counter path.
Where are the guides hosted?
In the Pixalink Knowledge Base at kb.pixalink.io. Each guide opens in a new tab.
Is the Academy free?
Yes. Every learning path and guide is public and free to read.
Can staff practise without affecting real customers?
Yes. The Knowledge Base explains how to let staff practise safely in Pixalink before they serve real members.
Ready when you are
Ready to train your team?
Start with one path, then share it with everyone who runs the programme.
