Services
Service business loyalty programA service business loyalty program that makes customers book you again.
Pixalink is a service business loyalty program for Malaysian laundries, cleaning companies, air-con technicians, pet groomers and training providers. Customers join by QR code or link without downloading an app, then collect points, prepaid credit and service-plan benefits, and book their next visit online.
No app to download
Service plans and prepaid credit
WhatsApp follow-up
FreshFold Laundry
Order 7 of 10 is stamped. Three more for a free 5kg wash and fold.
Rewards
+RM20
Bonus credit
on your RM200 top-up
Just for you
RM5 OFF
Your next dry-clean order
#DRYCLEANIllustrative member experience
Quick answer
What is a service business loyalty program?
A service business loyalty program rewards customers who keep booking the same laundry, cleaner, technician or groomer. With Pixalink, customers join by QR code, earn points or stamps, prepay credit, subscribe to service plans and refer neighbours. Your team then sends booking links and relevant offers through WhatsApp.
Pixalink Sdn Bhd, Malaysia · Updated 8 November 2026
Home & Professional Services at a glance
Best for
Laundries and dry cleaners, home and office cleaners, air-con and maintenance services, pet grooming and boarding, and training or adult-enrichment providers
Core tools
Loyalty points, digital stamp cards, paid service plans, prepaid credit wallet, referrals, booking requests and WhatsApp broadcasting
Joining
QR code at the counter, on the invoice or in a WhatsApp link; no app download
Works alongside
Your dispatch, scheduling or accounting tools; Pixalink handles loyalty, membership and follow-up, not technician routing or job tracking
Pain points we solve
The Home & Professional Services retention problems Pixalink is built to fix.
Pick a challenge to see what it costs your business and how Pixalink changes it.
Without a loyalty system
Customers compare quotes every time they need a clean, a service or a groom.
Without a reason to stay, your regulars switch for a few ringgit and you keep paying to win them back.
With Pixalink
Give customers points or a stamp card on every eligible order in your branded portal, so staying with you always earns something.
Points
On every order
Loyalty Points
How Pixalink works for Home & Professional Services
Set the rule once. Pixalink rewards the right customer every time.
Choose a scenario to see how a top-up, a service plan or a referral becomes the right reward and message.
Data in
Counter sale
Credit top-up
Counter QR join
Member profile
Pixalink rules engine
Laundry prepaid credit
Conditions
Top-up amount
RM200 or more
Is a member
Yes
Payment
Verified
Effects
Add bonus credit
RM20
Deduct per order
From wallet
Send notification
Balance update
Actions out
Credit balance
Member portal
Top-up report
Prepaid
Regular
Illustrative rules. You choose the conditions, rewards and messages for your programme.
What your members see
A branded member portal your customers open in one tap.
Members check points, stamps, vouchers and membership on their phone through a link or QR code. Nothing to download, and it carries your brand, not ours.
Join by QR in seconds, with marketing consent captured
Your logo, colours and outlets
Vouchers validated by staff, so nothing is redeemed twice
Customer Portal
FreshFold Laundry
F
Hi Mei Ling
Silver member
380
ptsSilver
Equates to RM3.80 off
38%
Gold next
Earn 620 more points to reach Gold
Home
Rewards
Profile
FreshFold Laundry Subang Jaya
Daily 8:00am – 9:00pm
Illustrative portal with a fictional brand
The customer journey
From first visit to loyal regular in five steps.
1
Join from a link or QR
The customer scans the counter QR or opens a WhatsApp link and signs up in the branded portal. No app store, no password.
2
Earn on every job
Staff search by phone number or scan the member QR, then record points, a stamp or a credit deduction for the completed order.
3
See value waiting
Between jobs the customer checks points, stamps, credit balance and service-plan benefits on their phone.
4
Book the next visit
A booking link after each job or a WhatsApp reminder before the plan renews makes the next request easy. Your team confirms the slot.
5
Redeem and refer
Staff validate the voucher at handover. Happy customers share a referral link, and both earn a reward after the friend’s first paid order.
Use cases by business type
How laundry, cleaning, air-con, pet care and training business owners use Pixalink.
Choose a business like yours. Each example is illustrative, so you can adapt it to your own customers.
Laundry & dry cleaning
Prepaid laundry credit
Trigger
Credit top-up
Mechanic
Bonus credit on top-ups plus a wash-and-fold stamp card
Credit Wallet
Digital Stamp Cards
Member message
Top up RM200 and get RM20 bonus credit this month.
Sent to opted-in members
Retention calculator
What could a few more returning customers be worth?
Move the sliders to match your business. The estimate assumes each additional returning customer makes one more purchase at your average spend each month.
Customers served per month
900
Average order (RM)
RM45
Customers who return within a month (%)
30%
Extra customers who return with a programme (percentage points)
5%
Illustrative extra revenue
RM
2,025
/ month
About RM24,300 a year from 45 more returning customers each month.
Today
270
With Pixalink
315
A laundry and dry-cleaning shop with 900 monthly customers and a RM45 average order. An estimate for planning only, not a forecast or a customer result.
Plan my programme in a demo
Why Pixalink
Why Home & Professional Services businesses choose Pixalink.
Fits how service businesses sell
Combine pay-per-job points with service plans and prepaid credit, so regulars and occasional customers both have a reason to stay.
Booking requests in the same portal
Customers request a slot from the Reservation System, with optional approval, and see the booking alongside their rewards.
Referrals that pay after the first job
Reward both sides only after the friend’s first qualifying order, so referral rewards follow real revenue.
WhatsApp where Malaysians reply
Send renewal reminders, seasonal offers and rebooking links through WhatsApp with consent and Do Not Contact rules applied.
Pixalink compared with common alternatives
Yes
Yes
No
Yes
No
Yes
Yes
Partly or at extra cost
Partly or at extra cost
Yes
No
Partly or at extra cost
Yes
No
Partly or at extra cost
Yes
No
Partly or at extra cost
Yes
Yes
No
Recommended setup
A starter Home & Professional Services loyalty programme.
The features Home & Professional Services businesses usually start with. Add more as your programme grows.
1
Map your customer journey
In a demo, we look at how your customers buy and return, then choose the right mix of features.
2
Set up your portal and rewards
Add your branding, outlets, earning rules, rewards and membership benefits.
3
Train staff and place QR codes
Your team learns to identify members and validate vouchers. QR codes go where customers wait.
4
Launch, then review the numbers
Track sign-ups, repeat visits and reward use, then adjust offers with Loyalty Analytics.
FAQ
Home & Professional Services loyalty program questions.
Still deciding? Talk to our team or read the loyalty program guide.
How does a service business loyalty program work?
Customers join by scanning a QR code or opening a link. Each completed order earns points or stamps that unlock vouchers, and customers can prepay credit or buy a service plan. Staff record orders by phone number or member QR, and you invite customers back through WhatsApp.
Is Pixalink field-service software?
No. Pixalink does not dispatch technicians, route jobs or manage work orders. It runs loyalty, service plans, prepaid credit, referrals and customer follow-up alongside the scheduling or dispatch tools you already use.
Can I offer a monthly service plan to customers?
Yes. Paid Membership lets you create monthly, annual or lifetime plans with their own price, billing cycle and benefits. Members see their plan and expiry date in the portal and receive reminders before it expires.
Can customers prepay for laundry or cleaning?
Yes. Customers top up credit in the credit wallet and staff deduct each order at the counter. You can add bonus credit for larger top-ups and send balance and expiry notifications automatically.
Can customers book their next service online?
Yes. The Reservation System adds a booking link with timeslots, capacity and optional approval. Customers request a convenient slot, your team confirms it, and reminders are sent automatically before the appointment.
How do referral rewards work for a cleaning business?
Each member gets a referral link. When a friend joins through it and meets your minimum spend on their first order, Pixalink rewards both people with credit, points or a voucher.
How much does a service business loyalty program cost?
Pricing depends on the number of outlets and features you need. See the Pricing page or request a demo for a plan that fits your laundry, cleaning or service business.
Explore other industries
See how loyalty works elsewhere.
Ready when you are
Bring your Home & Professional Services customer journey to a demo.
We’ll show you the features that fit how your customers buy, and how fast your team can launch.
