Feature

Commission free online ordering

Commission-free online ordering, inside your own portal.

Let customers order straight from your branded customer portal instead of a marketplace. They stay with your brand, every order earns points, and Pixalink takes no commission. You only pay the payment gateway’s transaction fees.

Book an ordering demo

Calculate your savings

No per-order commission

Cards, FPX, DuitNow & e-wallets

Points and vouchers at checkout

Order #1042 confirmed

We’re packing your order now. You’ll earn 58 points.

Pixalink commission on this order

RM0.00

Only the gateway fee applies

Quick answer

What is commission-free online ordering?

Commission-free online ordering means customers order and pay on your own channel instead of a marketplace that takes a percentage of every sale. With Pixalink, the online ordering system sits inside your branded customer portal, Pixalink charges no per-order commission, and you pay only the payment gateway’s transaction fees.

Pixalink Sdn Bhd, Malaysia · Updated 8 November 2026

Online Ordering at a glance

Commission

None per order; gateway fees only

Payments

Cards, FPX, DuitNow QR and e-wallets via CommercePay

Order statuses

Pending, Confirmed, Packing, Shipped, Delivered

Loyalty built in

Vouchers at checkout, points on every order

Also included

Subscription orders, e-invoice requests, Eats365 table ordering

Marketplace vs. your own channel

Why keep online orders inside your own customer portal?

A marketplace brings orders, but it also takes a cut, keeps the customer relationship and lists your competitors one tap away. Your own portal keeps the customer, the data and the margin with you.

Third-party marketplace

Customer

Marketplace app

Competitors listed beside you

Your store

Commission taken from every order

Customer data stays with the platform

No points, tiers or your own vouchers

Your Pixalink portal

Member

Your branded portal

Only your products

Your store

No Pixalink commission per order

Every order lands on the member’s profile

Points, vouchers and tier pricing built in

What customers see

An online ordering system that feels like your brand.

Customers browse your catalogue, fill a basket, apply a voucher and pay, all in the same portal where they check points and rewards. No app download.

Product variants such as size and colour, each with its own price
Different availability and prices for each outlet
Members-only products shown only to chosen tiers or tags

Screens rebuilt from the Pixalink customer portal with example data

From order to doorstep

How does an order move from Pending to Delivered?

Every order follows clear statuses that your team updates and the customer can see in the portal. Cancelled orders are tracked too.

PendingOrder placed and paid
ConfirmedYour team accepts it
PackingItems picked and packed
ShippedOn the way to the address
DeliveredReceived by the customer

Delivery to the address the customer enters at checkout. Points are added when the order is completed.

Two smiling staff members packing fabric and clothing orders into boxes, with a tablet showing the order list on the table

Your team sees new orders, packs them and updates the status as they go.

Payment gateway partner: CommercePay

Which payment methods can customers use?

Online orders are paid through CommercePay, Pixalink’s payment gateway partner. Available methods include:

Credit & debit cards

FPX online banking

DuitNow QR

Touch ’n Go eWallet

GrabPay

Boost

ShopeePay

Alipay

Atome (pay later)

You pay the gateway, not a marketplace

Transaction fees depend on the payment method and your gateway agreement. Pixalink adds no commission on top.

Works with the credit wallet

Members can also top up prepaid credit and spend it in your store. See the credit wallet feature.

Secure checkout

RM58.00

Pay RM58.00

Processed by CommercePay, Pixalink’s payment gateway partner

Commission calculator

How much could commission-free online ordering keep in your business?

Marketplaces typically charge a percentage of each order. On your own portal you pay a payment gateway fee instead. Set your own numbers to compare.

Move orders, not just customers: invite marketplace customers to join your portal with a first-order voucher.

Keep both channels: many brands stay on marketplaces for discovery and grow direct orders from regulars.

Reinvest the difference: fund points, vouchers or free delivery for members.

Ordering + loyalty

Every online order feeds your loyalty programme.

Because ordering lives inside the customer portal, each order updates the member’s profile and can trigger your automations.

Customer orders

CatalogueVariants and outlet prices

Voucher at checkoutMember rewards applied

Online paymentVia CommercePay

Online orderRecorded on the member profile

Pixalink does the rest

Points earnedAdded when completed

Customer 360 updatedOrder history and spend

Follow-up messagePurchase-triggered automation

A purchase closed online can trigger the same automations as an in-store purchase.

Online ordering ideas

How do businesses use online ordering with Pixalink?

Illustrative set-ups for restaurants, retailers and brands in Malaysia.

Restaurants & cafés

A direct delivery menu

Regulars order from your own online ordering system for restaurants and earn points, while the marketplace stays for new discovery.

Dine-in

Table ordering via Eats365

Restaurants on Eats365 can connect table ordering, so dine-in orders and members meet in one programme.

Fashion & retail

An online store for members

Sizes and colours as variants, outlet-specific stock and prices, and delivery to the customer’s address.

VIP & tiers

Members-only drops

Show limited products only to Gold members or a tag such as “Early access”, so loyalty unlocks something real.

Repeat purchases

Subscription orders

Coffee beans every fortnight or pet food every month, set up as subscription orders.

Corporate buyers

E-invoice on request

Business customers request an e-invoice for their order from the portal.

Getting started

From catalogue to first online order.

Products, categories, variants and photos, per outlet.
Set up CommercePay so customers can pay online.
Decide points per order and which vouchers can be used at checkout.
Share the portal link by WhatsApp and QR code at the counter.
Update statuses as you pack and ship; send a follow-up after delivery.

FAQ

Online ordering questions

Still deciding? Talk to our team or browse all features.

Is Pixalink online ordering really commission free?

Yes. Pixalink charges no per-order commission on orders placed through your customer portal. You pay the payment gateway’s transaction fees, which depend on the payment method and your gateway agreement, plus your Pixalink subscription.

Which payment methods does the online ordering system accept?

Payments run through CommercePay, Pixalink’s payment gateway partner. Available methods include credit and debit cards, FPX online banking, DuitNow QR, Touch ’n Go eWallet, GrabPay, Boost, ShopeePay, Alipay and Atome.

Can customers use vouchers and earn points on online orders?

Yes. Members can apply their vouchers at checkout and earn loyalty points on completed orders, the same way they do in store.

Does it work as an online ordering system for restaurants?

Yes. Restaurants can take delivery orders from their own portal, and restaurants using Eats365 can connect table ordering through the integration.

Can I set different prices or products for each outlet?

Yes. Product availability and pricing can be set per outlet, and products can be limited to selected tiers or tags.

How do customers track their order?

Each order shows its status in the portal: Pending, Confirmed, Packing, Shipped and Delivered, or Cancelled.

Should I leave food delivery marketplaces?

Not necessarily. Many businesses keep marketplaces for discovery and move regular customers to their own commission-free online ordering with member perks.