Loyalty Program
How to Add the Feedback Features?
Last Updated: December 30, 2024What is feedback? Feedback features are tools businesses use to gather customer opinions, ideas, and suggestions to improve their products, services, and overall customer experience. These tools, such as surveys, reviews, and ratings help businesses understand what customers like, what needs improvement, and how to meet their needs better. By using feedback, businesses can fix...
How to Create & Add Referral?
Last Updated: December 30, 2024What are Referrals? Referrals are when someone recommends a product, service, or business to another person. For example, a customer might tell a friend about a brand they like or share a special referral link. If the friend signs up or makes a purchase, both the referrer and the friend might get rewards like discounts...
What is Customer Portals?
Last Updated: January 2, 2025Definition The Customer Portal allows you to design your loyalty page by customizing the homepage banner, logo, and brand colors. Additionally, the portal allows you to enable and configure various features that enhance the customer experience, such as a reservation system, a feedback collection tool, a referral program to encourage customer engagement and retention, and...
How to Validate Rewards?
Last Updated: January 13, 2025After creating the rewards (Tutorial to add rewards), the next step is to add your customer list. This ensures they are registered and eligible to receive the rewards you’ve set up Add The Customers Step 1: Go to “Rewards” and “Edit” The Rewards you want to add new customers. Step 2: Click “New Customer Reward”...
How to deduct points?
Last Updated: December 23, 2024Step 1: Click the Record Point on the Dashboard Step 2: Click the Deduct Point at the top right (The orange box) Step 3: Insert The Customer’s Phone Number Enter the customer’s phone number you want to deduct from, then click Next. Step 4: Input The Number of points you want to deduct. It will...
What Is Point History?
Last Updated: December 23, 2024Definition Point History is a feature that provides a detailed log of all the points a customer has earned or redeemed. It allows you to track every transaction where points were either added to or deducted from a customer’s account. This ensures transparency and helps you track point activity accurately, making it easier to manage...
How to create Announcement ?
Last Updated: December 20, 2024What is an announcement? An announcement is a popup message that appears when a customer logs in for the first time, offering a quick way to share important updates about your brand With this feature, you can instantly share key information, such as new product launches, exclusive promotions, upcoming events, or changes to services or...
How to create News feed?
Last Updated: December 20, 2024What is News Feed? A news feed is a space where a brand communicates directly with its customers by sharing important updates, announcements, and engaging content on the homepage. The news feed functions as a digital bulletin board, used to highlight new products, exclusive offers, upcoming events, company milestones, or other relevant information that keeps...
Can I view, edit, and delete my rewards?
Last Updated: March 7, 2024Step 1: On your dashboard, click Rewards Step 2: To view the reward, click on the View button Step 3: To edit the reward, click on the Edit button on the Rewards page or in the View Reward page Step 4: To delete the reward, click on the Delete button A popup message will appear...
How to record points?
Last Updated: December 20, 2024Step 1: Go to the Record Points Section From your dashboard, click on Record Points. Step 2: Enter The Customer’s Phone Number in The Box. After filling out the phone number, click Next. Step 3: Enter The Required Amount of Points. The reward point will automatically increase to the desired amount after clicking the Next...
