REWARDS

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1.0 How to add rewards? #

Step 1: Once you’re logged into your Merchant Backend, look for the “Rewards” tab on the sidebar and click it to get started. #

Step 2: Click the “New reward” button at the top right to start creating a reward.
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Step 3: Enable “Active” and Complete the Reward Details. #

Space is your business location, where customers can check in and earn rewards.

  • Pixalink provides a ready-made Terms & Conditions template for your rewards.
  • Simply choose the version that best matches your reward setup or customize it to suit your business needs

Step 4: Finalize Your Reward #

Press “Create” to save and activate your reward. #

Configurations: #

To set how long the reward is valid:

  1. Go to the “Reward Settings” section during setup.
  2. Look for the “Expiration Date” or “Valid Until” field.
  3. Choose a specific end date, or select a duration (e.g., 30 days from claim).
  4. Make sure to double-check the date to avoid accidental early expiry.

2.0 Can rewards be automatically distributed to new customers who join the loyalty program? #

Yes, you can. To enable automatic reward distribution for new customers, please follow these steps:

  1. Enable the “Distribution” feature within the reward settings.
  2. Enable “Auto-assign to New Customers.”
  3. Enter the quantity of the reward to be assigned.
  4. Click “Save Changes” or “Create” if setting up a new reward.

Once configured, newly registered customers will automatically receive the reward and can use it immediately after signing up.

3.0 What if the rewards are specifically for birthdays? #

If the reward is only for birthdays, you can auto-assign it to customers on their birthday

  1. Create the reward in the system.
  2. Go to the “Configurations” tab.
  3. Enable the “Distribution” feature.
  4. Disable the “Redeem in Customer Portal” setting (if the reward should not be manually claimed).
  5. Enable the “Auto-assign to Birthday Customers” option.
  6. Enter the reward quantity to be issued.
  7. Click “Save Changes” or “Create.”
  • The system will automatically distribute the reward on the customer’s birthday, based on the date of birth stored in their profile.

4.0 Medias #

4.1 How Can I Change the Cover Image of a Reward? #

To change the reward’s cover image, follow these steps:

  1. Go to Medias > Preset (Custom).
  2. Upload your image (Recommended size: 512x512px).
  3. Click Save Changes or Create, depending on the context.

Alternatively, Pixalink also provides a selection of preset images you can choose from if you prefer not to upload your own.

5.0 Advanced Settings: Enable Notification Features #

The Advanced Settings section allows you to enable notifications to alert customers when:

  • They receive a reward
  • Their reward is about to expire

You can also customize the notification messages to match your brand’s tone and style, providing a more personalized customer experience.

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