Integration Guide: Connecting Eats365 POS with Pixalink Loyalty System

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Introduction #

This guide will walk you through the process of integrating your Eats365 Point of Sale (POS) system with Pixalink’s loyalty program. This integration allows you to automatically award loyalty points to customers when they make purchases and enables credit top-up functionality directly through your POS system.

Benefits of Integration #

  • Automatic Points Awarding: Points are automatically awarded to customers when transactions are completed in your POS system
  • Direct Credit Top-up: Add credit to customer accounts directly from your POS system
  • Seamless Customer Experience: Provide a smoother experience for your customers with connected systems
  • Efficient Management: Manage both your sales and loyalty program through integrated systems

Prerequisites #

Before starting the integration process, please ensure you have:

  • An active Eats365 POS account
  • Your Eats365 Restaurant Code
  • An active Pixalink account
  • Account manager contact information

Integration Process #

Step 1: Connect Pixalink App in Eats365 Merchant Portal #

Before configuring permissions, you must first connect the Pixalink app through the Eats365 Merchant Portal. These instructions are from the official Eats365 API Token Redemption Guide:

  1. Log in to the Eats365 Merchant Portal
  2. On the left panel, click on Integration
  3. Select Developer Portal Application
  4. At the top right, click on Connect New App
  5. Enter the Production Token provided by your Pixalink account manager
  6. Click on Next to continue
  7. Review the information related to the API project including App Information, Account Information, and the requested API Permission
  8. Click on Confirm to grant permission to Pixalink
  9. Once successfully connected, Pixalink will appear under “Developer Portal Application”

Step 2: Enable API User Permission in Eats365 #

  1. Log in to your Eats365 Merchant Portal
  2. Navigate to the “Menu Setup” section
  3. Select “Item” from the menu
  4. In the “API USER PERMISSION” section, enable “Pixalink Sdn Bhd” by toggling the switch to ON
  5. Also enable “User Application” and other relevant permissions

Step 3: Contact Your Account Manager #

After linking the Pixalink app in Eats365:

  1. Contact your Pixalink account manager
  2. Provide them with your Restaurant Code from Eats365
  3. Request them to assign your restaurant in the Pixalink back office

Step 4: Link Your Restaurant in Pixalink #

  1. Step 3: Link Your Restaurant in Pixalink
  2. Log in to your Pixalink account
  3. Navigate to the Spaces section:
    • Click on “Spaces” in the left sidebar menu
    • You will see a list of your restaurants (spaces)
    • Find your restaurant in the list and click the “Edit” button next to it
  4. Access the Configuration settings:
    • Look for the “Configurations” tab (If you don’t see this tab, contact customer support immediately)
    • Under the “Eat 365 Integration Settings” section, select your restaurant code from the dropdown menu
  5. This connects your Pixalink space to the correct restaurant in your Eats365 account

Step 5: Enable Credit Top-up Functionality (Optional) #

If you want to use the credit top-up function:

  1. Ensure your products in Eats365 have SKU codes assigned
  2. In Pixalink, navigate to the Credit Top-up Menu
  3. Map your POS product items to credit values
  4. For example, map a “Top Up 50” product in your POS to credit the customer with 50 points/credits

Step 6: Enable 3rd Party CRM Integration #

  1. Contact your Eats365 support or administrator
  2. Request them to enable the 3rd party CRM integration feature
  3. You will need to provide:
    • SID: This is a UUID generated by the system
    • Key: A personal access token (Click the refresh icon to create one if not available)
    • Important: When providing the Key to Eats365, you must add the prefix “Bearer ” before the key (e.g., “Bearer your-access-token-here”)
  4. This information can be found in the CRM Integration section of your Pixalink dashboard
  5. Your Pixalink account manager can assist with this process if needed

Verification #

To verify that your integration is working correctly:

  1. Process a test transaction in your Eats365 POS
  2. Check if points are automatically added to the customer’s account in Pixalink
  3. If using credit top-up, test a top-up transaction and verify the credits appear in the customer’s account

Support #

If you encounter any issues during the integration process:

  • Contact your Pixalink account manager
  • Ask for assistance in your customer support WhatsApp group
  • If you cannot see your restaurant code in the edit space, contact Pixalink customer support immediately

Timeline #

The typical integration process takes approximately 2 weeks if no customization is required. For custom integration needs, please discuss with your account manager.

Resources #

For additional assistance, please contact your Pixalink account manager or customer support team.

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