EATS365 POS

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Introduction #

This guide will walk you through the steps to integrate your Eats365 Point of Sale (POS) system with Pixalink’s loyalty program.

With this integration, you can:

  • Automatically award loyalty points to customers when they make purchases.
  • Enable credit top-up functionality directly through your POS system.

This helps streamline your operations while providing a seamless experience for your customers.

Benefits of Integration #

  • Automatic Points Awarding: Loyalty points are automatically awarded to customers when transactions are completed in your POS system.
  • Direct Credit Top-Up: Easily add credit to customer accounts directly from your POS system.
  • Seamless Customer Experience: Deliver a smoother, more convenient experience for your customers by connecting your sales and loyalty systems.
  • Efficient Management: Manage both your sales and loyalty program in one place, saving time and improving operational efficiency.

Prerequisites #

Before you begin the integration process, please make sure you have the following:

  • An active Eats365 POS account
  • Your Eats365 Restaurant Code
  • An active Pixalink account
  • Contact information for your account manager

Having these details ready will help ensure a smooth and efficient integration.

Integration Process #

Step 1: Connect Pixalink App in the Eats365 Merchant Portal #

Before configuring permissions, you must first connect the Pixalink app through the Eats365 Merchant Portal.
Follow these instructions based on the official Eats365 API Token Redemption Guide:

  1. Log in to the Eats365 Merchant Portal.
  2. In the left panel, click on Integration.
  3. Select Developer Portal Application.
  4. At the top right, click Connect New App.
  5. Enter the Production Token provided by your Pixalink account manager.
  6. Click Next to continue.
  7. Review the API project information, including App Information, Account Information, and the requested API Permissions.
  8. Click Confirm to grant permission to Pixalink.
  9. Once connected, Pixalink will appear under Developer Portal Application.

Step 2: Enable API User Permission in Eats365 (Optional: For Top-up Only) #

  1. Log in to your Eats365 Merchant Portal.
  2. Navigate to the Menu Setup section.
  3. Select Category, Create a new category “Credit Top-Up“
  4. In the API USER PERMISSION section, enable Pixalink Sdn Bhd by toggling the switch to ON.

Create Top-Up Items #

  1. Log in to your Eats365 Merchant Portal.
  2. Navigate to the Menu Setup section.
  3. Select Item from the menu.
  4. Make sure to have SKU Code
  5. In the API USER PERMISSION section, enable Pixalink Sdn Bhd by toggling the switch to ON.
  6. Also enable User Application and any other relevant permissions as needed.

Step 3: Contact Your Pixalink Account Manager #

After linking the Pixalink app in Eats365:

  1. Contact your Pixalink account manager.
  2. Provide your Eats365 Restaurant Code.
  3. Request your account manager to assign your restaurant in the Pixalink back office.

Step 4: Link Your Restaurant in Pixalink #

  1. Log in to your Pixalink account.
  2. Navigate to the Spaces section:
    • Click on Spaces in the left sidebar menu.
    • You will see a list of your restaurants (spaces).
    • Find your restaurant in the list and click the Edit button next to it.
  3. Access the Configuration settings:
    • Look for the Configurations tab.
      (If you don’t see this tab, contact Pixalink Customer Support immediately.)
    • Under the Eats365 Integration Settings section, select your Restaurant Code from the dropdown menu.

This step connects your Pixalink space to the correct restaurant in your Eats365 account.

Step 5: Enable Credit Top-Up Functionality (Optional) #

If you want to enable the credit top-up feature:

  1. Ensure your products in Eats365 have SKU codes assigned.
  2. In Pixalink, navigate to the Credit Top-Up Menu.
  3. Map your POS product items to the corresponding credit values.
    • For example: Map a “Top Up 50” product in your POS to credit the customer with 50 points/credits in Pixalink.

Step 6: Enable 3rd Party CRM Integration (Most Important Part) #

  1. Contact your Eats365 support team or administrator.
  2. Request to enable the 3rd party CRM integration feature.

You will need to provide the following information:

  • SID: This is a UUID generated by the system.
  • Key: A personal access token. (Click the refresh icon to generate a new one if it’s not available.)

Important: When providing the Key to Eats365, make sure to add the prefix “Bearer ” before the token.
Example: Bearer your-access-token-here

You can find this information in the CRM Integration section of your Pixalink dashboard.

Verification #

To ensure that your integration is working correctly:

  1. Process a test transaction in your Eats365 POS.
  2. Check that loyalty points are automatically added to the customer’s account in Pixalink.
  3. If you are using the credit top-up feature, process a test top-up transaction and verify that the credits appear in the customer’s account.

Support #

If you encounter any issues during the integration process:

  • Contact your Pixalink account manager for direct assistance.
  • Reach out for help in your customer support WhatsApp group.
  • If you do not see your Restaurant Code in the Edit Space, contact Pixalink Customer Support immediately.

Timeline #

The typical integration process takes approximately 2 weeks if no customization is required. For custom integration needs, please discuss with your account manager.

Resources #

For additional assistance, please contact your Pixalink account manager or customer support team.

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