How to Broadcast Campaigns?

What is Broadcast? #

Broadcast is a method of sending a message to multiple recipients simultaneously, where each person receives the message individually, as if they were having a personal chat. It commonly shares updates, announcements, or promotions with a wide audience while keeping communication personalized and private.

Guide #

After you create the campigns (Tutorial to Create Campaign), you can start broadcosting the news to your customers

Step 1: Select “Broadcast” from your Dashboard. #

Step 2: Click “New Broadcast” #

Step 3: Select the Campaigns & Customers #

1. Choose The Campaigns that you want to Broadcast.
2. If you want to broadcast to all customers, you can enable the “Add All Customers”. However, for a specific customers, you can choose between “Customer with Tag” (You need to put the tag first) or “Specific Customers.”
3. Click Next.

Step 4: Choose The Configuration #

Pixalink provide 2 mode on how you want to broadcast:

1. Standard Mode
   Standard Mode is ideal for broadcasting messages to a customer base of fewer than 500 recipients.In this mode, the system sends messages directly to all customers without delays or intervals. You can also schedule the broadcast by enabling the custom start date feature, which lets you set a specific date and time for sending the message.

2. Safe Mode
   If your customer base exceeds 500, enable Safe Mode to prevent being banned. This mode lets you set intervals between messages, sending them gradually to mimic natural communication patterns. This helps you comply with WhatsApp’s anti-spam policies and protects your account from restrictions, enabling safe and effective communication with your customers.

Step 5: Confirmation #

Here, you can find an overview of the WhatsApp broadcast details, including:

• Message Preview:A preview of the message allows you to confirm its content before distribution.
• Total Customers: The total number of recipients for the broadcast.
• Sending Periods: The time intervals set between batches to ensure safe delivery.
• Batches Needed: The number of message batches required to send to all customers, depending on the maximum recipients per batch.

Step 6: Create, and the process is complete. #

You can see the dashboard that provides a clear overview of messaging campaigns, their statuses, and the details of the recipients. there’s a Pause Broadcast Button (Red Box, top right page) to stop momentarily of the broadcast if needed.

To check whether the messages have been read by customers, you can scroll down to the customer list and click . This will help you sort the list according to the status you want.