NAVIGATE REWARD REPORT

Table of contents

1.0 What is a Reward Report? #

  • A Reward Report tracks how rewards are distributed, used, and redeemed.
  • It helps businesses evaluate the effectiveness of their loyalty programs while providing valuable insights into customer engagement and usage trends.
  • By analyzing reward patterns, businesses can refine their incentives to better meet customer needs, increase satisfaction, and strengthen customer loyalty over time.

2.0 How To Access The Reward Report #

Step 1: Log in to your account. Once logged in, you will land on the home screen. #

Step 2: Click the Admin button (blue box) located at the top right corner of the screen. #

Step 3: Navigate to the Analytics (AN) features from the admin menu. #

Step 4: Select Rewards Report to view the data and insights. #

3.0 The Reward Report Features #

  1. Date Range & Select Space
  • Date range filter: Allows users to set a specific time frame for viewing data from today and this week to last month or a custom range.
  • Select space: Enables users to view data for different branches or locations.

4.0 Reward usage overview (top section): #

  • Provides a quick summary of total rewards distributed, rewards redeemed, rewards still active, and the overall redemption rate.
  • This helps you monitor how well your reward program is performing at a glance.
    • Reward usage overview (top section): Provides a quick snapshot of your reward program’s performance, including total rewards distributed, redeemed, active, and the overall usage rate.
    • Rewards distributed: Displays the total number of rewards issued to customers.
    • Rewards used: Tracks the total number of rewards that customers have redeemed.
    • Rewards active: Represents the number of rewards that are still valid and available for use.
    • Usage rate: Shows the percentage of distributed rewards that remain unredeemed, helping you identify potential engagement gaps.

    5.0 Rewards usage trend #

    Tracks how rewards are redeemed over time, providing valuable insights into usage patterns and customer engagement trends..

      6.0 Redemption trend (line chart): #

      Tracks the number of rewards redeemed over time. The line chart provides insights into how customers engage with your reward system, highlighting peak redemption periods and any declines.

        7.0 Usage of specific rewards & customer rewards status (pie chart): #

        Shows a breakdown of how different rewards are being used and the status of each reward. This makes it easy to see which rewards are most popular and how many are redeemed, pending, or still available.

          • Usage of specific rewards: Shows the distribution of different reward types redeemed by customers.
          • Customer rewards status: Provides real-time insights into reward usage, highlighting which rewards have been redeemed, which are pending, and which remain available.

          8.0 Number of rewards distributed (pie chart): #

          Visualizes how different types of rewards have been given to customers, making it easy to understand overall distribution at a glance.

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